Terms & Conditions

Tietoset – webstore:

Effective from 11.9.2020

Web Store:

Tietoset Oy Ltd (Business ID: 1090632-4) sells products to corporate clients within Finland and to the rest of the world. When ordering to Finland, prices shown include VAT. We reserve the right to price and delivery cost changes.

Placing an order

You can order products in the web store by placing products in the shopping basket and paying for them in the web store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything else but delivery of the order and for resolving issues with the order. When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase.

Order confirmation

After a successful order an order confirmation will be sent to your email, where you can see:

  • order number
  • total amount of the order
  • if there is any delays or other issues regarding your order our customer service will contact you

You can also create a user account for yourself, where you can check your order.

Payment methods

The order is paid for by using to the online payment service of the customer’s bank (Nordea, Osuuspankki, Danske Bank, LähiTapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken or payment cards via Klarna service during the ordering process. 

Payment service provider

The online payment service is implemented and provided by Klarna Oy (2247127-6) in cooperation with Finnish banks and credit institutions. Klarna Oy is shown as the recipient of the payment on the account statement or card invoice and delivers the payment to the vendor. Klarna Oy is a licensed payment institution. In case of service complaints, the customer is requested to contact the supplier of the product.


Klarna Oy, business ID: 2247127-6

Jaakonkatu 3D

00100 Helsinki

Tel: 09 425 997 71


Delivery time

Our usual delivery times within Finland are 13-14 days depending on the order and delivery method. International deliveries may take a week longer. More specific delivery times will be stated on the product pages. We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery. We will notify our customers of any exceptions in delivery times on the front page of our web store.

Delivery and costs

The delivery costs will be stated after you have chosen a payment and delivery method. We deliver orders as registered or unregistered mail, of which registered mail is trackable with a tracking code.


Terms for products exchange and returns

You have a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 30 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing.

When returning an order, please attach your customer number / name and contact information as well as your bank account number for money refunds.

Return your order to:

Tietoset Oy
Hills Business Park
Klovinpellontie 1, 02180 Espoo, Finland

We are not responsible for postage or other costs associated with returning the product.

Problem situation 

In case your order has gone missing, has been damaged during or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.



We reserve the right to change our delivery terms. 

Before ordering, the customer must familiarize himself with the delivery terms in force at the time.

Tietoset Oy treats all customer information completely confidentially.

Tietoset Oy undertakes not to disclose customer data to third parties.